At Top Tier Roofing, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our services. 1. Information We Collect We may collect the following types of information: Personal Information: Name, phone number, email address, mailing address, and other contact details when you submit a request or sign up for our services. Service Information: Details about your property, requested services, and any preferences you provide. Payment Information: If you make a purchase or payment, we may collect billing details (processed securely through third-party payment processors). Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and referring sites. 2. How We Use Your Information We use the information collected to: Provide and manage our services, including scheduling and fulfilling roofing and exterior work. Respond to inquiries, provide estimates, and send updates related to your service requests. Improve our website, services, and customer experience. Send promotional offers, special deals, and important updates (you can opt out at any time). Protect against fraud, comply with legal obligations, and enforce our policies. 3. How We Protect Your Information We take reasonable security measures to protect your personal data from unauthorized access, misuse, or disclosure. However, no online transmission or storage is completely secure, so we cannot guarantee absolute security. 4. Sharing Your Information We do not sell or rent your personal information. However, we may share it in the following cases: Service Providers: With trusted partners who assist in providing our services (e.g., payment processors, contractors, and IT service providers). Legal Compliance: When required by law, court order, or to protect our legal rights. Business Transfers: If we merge, sell, or acquire a business, your information may be transferred as part of that transaction. 5. Cookies and Tracking Technologies Our website may use cookies and similar tracking technologies to enhance your experience. You can adjust your browser settings to disable cookies, but some features may not function properly. 6. Your Rights and Choices Access & Correction: You can request access to or corrections of your personal information. Opt-Out: You can opt out of marketing emails by clicking the “unsubscribe” link. Data Deletion: You may request that we delete your personal data, subject to legal requirements. 7. Third-Party Links Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites. 8. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.